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Billing Terms

Last Updated: September 29, 2026

These Billing Terms describe how Know Reply Inc. (“Know Reply”, “we”, “us”) charges for Earnesty (the “Service”). They apply to you if your organization is an APP — a software product running an earned tier on Earnesty. By buying Earnesty Credits or saving a payment method, you agree to these terms. They form part of our Terms of Service, and should be read alongside our Refund Policy.

Earnesty has no subscription. You buy Earnesty Credits in advance, and we charge them when we accept a post for one of your rewards. Nothing renews, and there is no plan to cancel.

1. Who These Terms Apply To

These terms bind APPs — our paying customers — and the people who administer an APP’s Earnesty organization.

They do not apply to USERs, the end users of an APP who earn by posting. To be completely clear about the direction money flows:

• USERs never pay us. There is no USER-facing plan, fee, or purchase anywhere in Earnesty.
• USERs never give us payment details. We do not ask a USER for a card, a bank account, or any payment credential, and we have nowhere to put one.
• We never pay a USER money. A verified Qualifying Post results in an instruction to the APP to grant its own Reward inside its own product. A Reward is whatever that APP has chosen to give — usage credits, model tokens, additional seats or licences, a bonus month, or more than one of these. Whatever form it takes, it is the APP’s own in-product value: it has no cash value, is not redeemable for money, and is not transferable. See the Participation Agreement.
• There is no marketplace, no split payment, and no payout. Money moves in one direction only: from an APP to Know Reply Inc.

2. Defined Terms

• APP — a software product running an earned tier on Earnesty; our paying customer.
• USER — an end user of an APP who earns by posting. Not a party to these terms.
• Reward — whatever an APP grants its USER for a Qualifying Post, in the APP’s own product. An APP may offer more than one form of Reward. Earnesty never issues, holds, or transfers a Reward; we verify the post and relay the instruction.
• Earnesty Credits — the prepaid units you buy from us and spend on our work. One US Dollar buys 100 Earnesty Credits. They pay for Earnesty’s processing and for nothing else. They are not a Reward, not a gift card, and not transferable, and they are redeemable for money only as a refund to you under the Refund Policy.
• Purchased Credits — Earnesty Credits you paid for. They do not expire.
• Promotional Credits — Earnesty Credits we granted without charge, such as the introductory grant in Section 5. They expire 90 days after they are granted and are never refundable.
• Qualifying Post — a public post that passes Verification and earns a Reward.
• Accepted Validation — our acceptance of a Qualifying Post for one of your offers. It is the event we charge for (Section 4).
• Offer — a reward you have configured: your recurring reward, a Milestone (once per USER), or a Drop (a campaign with a published start and end).
• Wallet — your organization’s balance of Earnesty Credits, shared by every APP in the organization.

Two different things, never the same thing. A Reward moves from an APP to its USER, in the APP’s product, and never involves us financially. Earnesty Credits move from you to us, and buy our work. Nothing you buy from us is ever spent on a Reward, and we never hold value on a USER’s behalf.

3. Payment Processing

All payments are processed securely through Stripe. We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

• We never store full card numbers. Card data goes directly to Stripe from your browser. What we keep in our own systems is a Stripe customer identifier and a payment method token — never a full card number, and never a CVC.
• Stripe is a PCI-DSS Level 1 service provider, the highest level of certification available in the payments industry.
• Currency. All charges are in US Dollars.
• Authority and authorization. By saving a payment method, you confirm you are authorized to use it and to commit your organization to charges made against it.
• A saved card is charged in two cases only: when you buy Earnesty Credits yourself, and when auto-recharge buys them under the authorization in Section 7. Auto-recharge is off unless you turn it on.
• Credits are yours when the payment is confirmed, not when it is started. A payment that is still processing, or that needs your bank’s authentication, adds nothing to your Wallet until it succeeds.

4. What We Charge For

We charge for Accepted Validations, and for nothing else. Registering USERs is free and unlimited. There is no seat, no enrollment limit, no monthly fee, and no minimum spend beyond the minimum purchase in Section 5.

• The rate. An Accepted Validation of a post on X costs 5 Earnesty Credits ($0.05). That charge covers finding and checking the post, recording the reward, the review five days after the post, and any performance bonus assessed at that review. There is no second charge for the follow-up.
• Charged once, when the post is accepted. The charge and the record of the reward are made together, so neither can exist without the other. A duplicate request, a retry, or a repeated webhook never produces a second charge or a second reward.
• Checks that find nothing are not charged. A check that does not end in an Accepted Validation — no post found, a post that does not qualify — costs you nothing, within the operational limits we apply to keep searching bounded. We do not sell unlimited checking.
• The rate is published on our pricing page at https://earnesty.app, and that page is authoritative for the current rate. Other platforms and services we add later may carry their own published rates.
• Promotional Credits are spent first, oldest first, then Purchased Credits.
• What your USERs earn is never billed to you by us. A Reward is your own in-product value. Your cost of a Reward is whatever it costs you to grant it; it never appears on anything we charge.

5. Buying Earnesty Credits

• Price. $1 buys 100 Earnesty Credits. We do not sell discounted packs.
• Minimum purchase. $10, for 1,000 Earnesty Credits.
• Purchased Credits do not expire and are not reset by any billing period, because there is no billing period.
• An Earnesty Credit is a dollar amount, not a number of validations. Buying Earnesty Credits ahead of a rate change fixes your balance; it does not fix how many future validations that balance buys. Section 9 describes the notice we give before a rate increase.
• The introductory grant. We grant 500 Promotional Credits to each of the first 100 organizations. It is granted once per organization, expires after 90 days like any Promotional Credit, and is not refundable. There is no recurring free grant.
• Your Wallet and its history — every purchase, grant, expiry, charge, and refund — are visible at any time in Billing at https://go.earnesty.app.

6. When Your Wallet Runs Low

What happens when there are not enough Earnesty Credits is the part of these terms your USERs feel, so we state it exactly.

• Insufficient funds stop new acceptance, and nothing else. A post cannot be accepted for your recurring reward, a Milestone, or a Drop while your Wallet cannot cover it. Publishing a post does not reserve funding; availability is checked at acceptance. You can still configure offers, your USERs keep their history, and everything already accepted carries on.
• What was accepted is already paid for. Because the charge for an Accepted Validation is taken at acceptance and includes the five-day review, a Reward we have accepted is delivered and its bonus is assessed whether or not your Wallet is later empty. An empty Wallet never reaches backwards.
• A Drop is funded like every other offer. Each post accepted for a Drop is charged from your available balance when it is accepted. A Drop’s number of places, if you set one, is the most posts it will reward, not an amount we hold; without one, every eligible USER can earn the Drop once before it closes: opening a Drop sets nothing aside, and adding participants to a Drop raises that number without setting anything aside. Opening a Drop needs only enough Earnesty Credits for one Accepted Validation, and for a Drop with a number of places the product shows the most Earnesty Credits it can use. Publishing a Drop does not commit funding, so if your Wallet cannot cover a post, the Drop pauses like your other offers and may not run to its published end.
• Your USERs are told. A USER’s rewards page says when rewards are paused, before they post, and shows a paused Drop as not currently available.
• We email you when the balance is low. The threshold is one quarter of a planning target, which is the larger of 1,000 Earnesty Credits or half of your eligible enrolled USERs multiplied by the current rate; at the minimum target the threshold is 250 Earnesty Credits. We email once per low-balance episode, not repeatedly, and a Wallet that has never been funded receives no low-balance email.
• A failed payment never borrows. A declined or incomplete payment adds no Earnesty Credits and does not create a balance you owe.

7. Auto-Recharge

Auto-recharge is optional. It is off unless you turn it on. It is a recurring charge against a stored card with no fixed schedule, so we describe it precisely and record your authorization.

7.1 How it works

• You set one number: a monthly limit in US Dollars, of at least $10. It is the most auto-recharge may charge your card in a calendar month (UTC), with any tax included. Earnesty Credits you buy yourself are separately authorized and do not count towards it. The product shows what has been charged so far this month and the date the month resets.
• When your available balance falls to the low-balance threshold in Section 6, we charge your saved payment method for enough Earnesty Credits to bring your balance back to the planning target, subject to the $10 minimum purchase and to your monthly limit. Because of the minimum, a top-up can take your balance above the target.
• The charge is made automatically, without you being present, against the card saved on your account.
• These charges have no fixed schedule. They are triggered by your USERs’ posting, so their timing and frequency vary. A busy month may produce several; a quiet month may produce none.
• One at a time. Only one auto-recharge can be in progress. A payment that is still pending counts against your monthly limit until it resolves.
• At the limit, it pauses. If the next top-up would take the month’s automatic charges over your limit, we do not make it, and we do not make a smaller one to fit what is left. Auto-recharge pauses, we email you, and it resumes when the month resets or you raise the limit.
• The target is a replenishment level, not a guarantee. It does not promise that every USER’s next post, or a month of rewards, is covered. You can always add Earnesty Credits by hand, in any amount from the minimum up.

7.2 Your authorization

Auto-recharge is never on merely because a card is saved. You turn it on with an explicit Enable auto-recharge button. Beside that button the product states, from the same figures the charge uses: the balance that triggers a top-up, how the amount is worked out, your monthly limit, the period it is counted over and when it resets, and what happens at the limit. Where your balance is already low enough that enabling will charge your card straight away, the product says so, with the amount, before you confirm. The authorization you give there reads:

By enabling auto-recharge, you authorize Earnesty to automatically charge your saved payment method according to these settings. Turn off anytime.

“Earnesty” is Know Reply Inc. The settings on that screen and this Section 7 together are the terms of the arrangement: charges are triggered by your USERs’ posting and so have no fixed schedule or frequency; each is for at least $10 of Earnesty Credits at $1 per 100, plus any applicable tax; and their total in a calendar month (UTC), tax included, will not exceed your monthly limit. The authorization continues until you turn auto-recharge off, remove your saved payment method, or stop your program. We record who gave it, when, the limit they set, and the version of this wording. Raising your limit is a new authorization, given the same way.

7.3 Turning it off

You can turn auto-recharge off at any time, in the same place you turned it on: Billing at https://go.earnesty.app. It takes effect immediately and stops all future automatic charges. Nothing else about your account changes. Auto-recharge also turns itself off when you stop your program (Section 8), and restarting a program never turns it back on.

7.4 Receipts

We email a receipt for every successful automatic top-up to your organization’s owner, stating the amount charged, any tax within it, and the Earnesty Credits added, with a link to Billing. Receipts for every payment are also available in Billing, from Stripe.

7.5 When an automatic charge does not go through

If an automatic charge is declined, needs your bank’s authentication, or has an outcome we cannot confirm, we pause auto-recharge, email you, and show the reason in Billing. We do not start a replacement charge while the first is unresolved, because that is how a card gets charged twice. Auto-recharge resumes when that payment is resolved — completed by you, or finally failed or cancelled. Your offers, your enrolled USERs, and everything already accepted are unaffected; only the automatic purchase of more Earnesty Credits is paused.

8. Stopping, and Closing Your Account

There is no subscription to cancel. You stop rewards where you started them.

• Stop an offer. You can disable or remove your recurring reward, retire a Milestone, or cancel a Drop at any time, in the product. Cancelling a Drop stops new acceptance for it at once, including requests still waiting to be processed. Nothing is held for a Drop, so cancelling one has no effect on your balance.
• Stop your program. You can stop all new acceptance for your organization at once. This also turns auto-recharge off. Restarting later does not revive cancelled Drops or old pending requests, and does not turn auto-recharge back on.
• What stopping never does. It does not unwind anything already accepted. Accepted Rewards are delivered and their five-day review is completed, on the terms in force when each post was made. A request a USER made in time for a Drop that closed on schedule is still resolved. See Section 7 of the Terms of Service.
• Your unused Purchased Credits are refundable at any time, whether or not you are stopping. See the Refund Policy.

A Wallet nobody is using

We do not keep your money indefinitely. If your Wallet has no activity for 10 months — no purchase, no Accepted Validation, and no refund — we email your organization’s owner to say so. If there is still none at 12 months, we refund your unused Purchased Credits to the original payment methods. Your account stays open, your offers and your USERs’ history are untouched, and you can buy Earnesty Credits again at any time. Any activity in the meantime resets the clock.

Closing your account

• Ask us to close your account at hello@earnesty.app. We refund your unused Purchased Credits to the original payment methods before we close it.
• We hold your account data for 90 days after closure so that reopening is simple, then delete it, except the minimal records we are required to keep: the settlement and disclosure evidence described in the Program Rules, and the payment and tax records we are legally obliged to retain.
• You can ask us to delete sooner. The 90 days is a convenience, not a lock-in. Your rights under the Data Processing Addendum — including deletion or return of APP Data on termination at your election — are unaffected and take precedence.

9. Price Changes

• We give at least 30 days’ notice, by email, before any increase in the rate for an Accepted Validation.
• Accepted work is never repriced. A post accepted before an increase was charged at the rate in force when it was accepted, and that charge already covers its five-day review.
• A Drop has no rate of its own. A post accepted for a Drop after a rate change is charged the rate in force when it is accepted, like any other post.
• Your Purchased Credits keep their dollar value. A rate change never alters your balance or what it refunds for; it changes how many validations a given balance buys.

We may in future offer optional capabilities — reports, intelligence, white-label pages — on their own published terms, which may include a subscription. None exists today, and nothing in these terms authorizes a charge for one. If we introduce one, we will publish its terms and obtain your express authorization, with the actual amounts in front of you, before charging you for it.

10. Taxes and VAT

Prices are stated exclusive of tax. We collect sales tax, VAT, GST, or a similar tax only where we are registered to collect it, and we work it out from the billing country you give us (and the postal code, in the United States and Canada).

• You see the tax before you pay. When tax applies to a purchase you make, the product shows the Earnesty Credits, the tax, and the total, and charges your card only after you confirm. Where no tax applies there is nothing to confirm.
• Tax is on top of the credits. $10 always buys 1,000 Earnesty Credits. Tax never reduces the credits you receive.
• Business customers. If you give us a valid VAT or GST number, the purchase is treated as business to business. In the European Union and the United Kingdom that generally means we charge no VAT and you account for it under the reverse-charge mechanism.
• Refunds return the tax. A refund of unused Purchased Credits returns the tax that was paid on them, in proportion, to the same payment method.
• Your details are yours to keep current. We need your billing country before you can buy Earnesty Credits or use auto-recharge. If incorrect details cause us to under-collect tax, you are responsible for the shortfall.

11. Receipts and Records

Every payment has a receipt from Stripe, available in Billing at https://go.earnesty.app. Your Wallet history there records every purchase, grant, expiry, charge, and refund, so any charge can be traced to the Accepted Validation that caused it.

If you need a custom invoice format, a purchase order reference, or additional billing documentation, contact us at hello@earnesty.app.

12. Payment Disputes

Talk to us before you call your bank; nearly every billing problem is faster to fix by email, and the Refund Policy lets you take back unused Purchased Credits without a reason.

If a payment is disputed with your card issuer, we set aside the Earnesty Credits from that purchase, up to the disputed amount, while the dispute is open. If the dispute is resolved in our favor, they are restored. If it is resolved in yours, they are removed; and if Earnesty Credits from that purchase had already been spent on Accepted Validations we performed, the amount spent remains payable by you. A dispute never unwinds a Reward already accepted for a USER.

13. Contact Us

For billing questions, payment issues, or anything in these terms, contact us at hello@earnesty.app.