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Refund Policy

Last Updated: September 29, 2026

This Refund Policy explains when and how Know Reply Inc. (“Know Reply”, “we”, “us”) refunds money paid for Earnesty (“the Service”) — and what happens to the Rewards your USERs have already earned when you take a refund or stop. It applies to the organization that pays for Earnesty (your APP), and it works alongside our Billing Terms and Terms of Service. It does not create any payment obligation to USERs: USERs are never paid money by Earnesty, and there is nothing for a USER to refund.

Earnesty has no subscription. What you buy is Earnesty Credits, in advance, and the terms below use the definitions in the Billing Terms.

1. Unused Purchased Credits Are Refundable

You can take back the money for Earnesty Credits you bought and have not used, at any time, without giving a reason. There is no refund window to miss, because Purchased Credits do not expire.

• At what you paid. A refund returns the original purchase value of the unused Purchased Credits: 700 unused Purchased Credits are $7. A change in our rates since you bought them makes no difference.
• To where it came from. Money goes back to the original payment methods, in US Dollars. We allocate a refund across the purchases those Credits came from, so one request may appear on your statement as more than one refund.
• In the product. Billing at https://go.earnesty.app shows your refundable balance and takes the request. You do not need to email us, though you can (Section 7).
• Payment history is a record, not a list of per-purchase refund buttons. You refund a balance, and we work out which purchases it belongs to.
• Even if you forget. A Wallet with no activity for 12 months is refunded automatically, after an email at 10 months. See Section 8 of the Billing Terms.
• Even if we end the relationship. If we terminate your account, including for breach of our Terms of Service or Acceptable Use Policy, your unused Purchased Credits are still refunded. Prepaid money you have not spent is yours.

2. What Is Not Refundable

• Earnesty Credits already spent. A charge for an Accepted Validation paid for work we performed: finding and checking the post, recording the Reward, and the five-day review.
• Promotional Credits. They were granted without charge, they expire 90 days after they are granted, and they cannot be refunded or converted into money. This includes the introductory grant.
• A refund already in progress. A pending or uncertain payment or refund is reconciled before another one starts, so that a refund is never paid twice.

3. If Auto-Recharge Is On

Auto-recharge buys Earnesty Credits when your balance is low. A refund lowers your balance, so with auto-recharge on, a refund can be followed by an automatic purchase. The product warns you of this when you ask for a refund. Turn auto-recharge off first if you mean to take your balance down. See Section 7 of the Billing Terms.

4. Duplicate and Erroneous Charges

If we charge you twice for the same purchase, charge the wrong amount, charge you under auto-recharge beyond the monthly limit you set, or charge you after you turned auto-recharge off, that is our mistake and we refund it in full — with no time limit and whether or not the Earnesty Credits were used. Email us and we will correct it.

5. Refunds and Rewards Already Accepted

This is the section that makes Earnesty different from ordinary software billing, so we want to be plain about it.

A refund, a stopped offer, or a closed account never unwinds a Reward already accepted for a USER. Your USERs posted publicly, with disclosure, in reliance on terms you set. We are not going to take that back, and neither can you. Stopping closes the door on new posts; it does not reach backwards.

Concretely, when you take a refund, stop an offer, stop your program, or close your account:

• What was accepted was already paid for. The charge for an Accepted Validation is taken at acceptance and covers the five-day review. A refund returns only Credits that were never spent, so it cannot take funding away from a Reward we have accepted.
• Accepted Rewards are delivered and reviewed on the terms in force when each post was made, and any performance bonus is assessed five days after the post in the ordinary way.
• A request a USER made in time is still resolved. For a Drop that closed on schedule, requests made before the closing time are processed afterwards; like any other request, each is accepted only if your Wallet can cover it then. Cancelling a Drop outright stops requests not yet accepted, including queued ones; what was accepted stands.
• New acceptance stops when you stop the offer or program, or when your Wallet cannot cover it. This can affect posts already published but not yet accepted. A USER’s rewards page shows current availability; it does not reserve funding.

Settlement is an instruction we relay and you honor in your own product. You grant the Reward yourself, in whatever form your product gives. A Reward earned by your USERs is never billed to you by us, and no Earnesty Credit of yours is ever spent on one.

This mirrors, and does not replace, Section 7 (Wind-Down and Settlement) of the Terms of Service — read that section for the full obligation. If the two ever conflict, the Terms of Service govern.

6. Chargebacks

Talk to us before you call your bank. Unused Purchased Credits are refundable on request under Section 1, so a chargeback is almost never the faster route, and we will not argue you out of a refund you are owed.

If a payment is disputed with your card issuer, we set aside the Earnesty Credits from that purchase, up to the disputed amount, while the dispute is open, and we may pause new acceptance while we work it out. If the dispute is resolved in our favor the Credits are restored; if in yours, they are removed. Any part of the disputed amount that had already been spent on Accepted Validations we performed remains payable by you. None of this disturbs Section 5: Rewards already accepted for your USERs are still delivered and reviewed.

7. How to Request a Refund

1. In the product: Billing at https://go.earnesty.app, then Request a refund. It shows the refundable amount before you confirm.
2. By email: write to hello@earnesty.app with the subject line “Refund Request”, the email address on your account, and your organization’s name. We respond within 2 business days.

Refunds go back to the original payment methods and typically appear on your statement within 5 to 10 business days, depending on your bank or card issuer.

8. Your Statutory Rights

Nothing in this policy limits rights you have under mandatory consumer or commercial law that cannot be waived by agreement.

If you are a consumer in the European Union or the United Kingdom, you may have a statutory right to withdraw from a distance contract within 14 days. Where that right applies, it sits alongside — and is not reduced by — Section 1, which is wider: it has no time limit. Where you asked us to begin providing the Service immediately, you may owe the value of what was supplied before you withdrew, which is the Accepted Validations we performed for you in that period.

9. Changes to This Policy

We may update this Refund Policy. Changes take effect when posted on this page, and we will tell you by email if a change is material. Changes never apply retroactively to a refund request you have already made, never reduce what your Purchased Credits refund for, and never change the terms of a Reward already accepted.

Contact Us

Questions about this policy, or about a specific charge? Email us at hello@earnesty.app and we will help.