Service Commitment
Last Updated: October 1, 2026
This Service Commitment describes verification, delivery, and recovery for Earnesty, operated by Know Reply Inc. It applies to every APP and forms part of the Terms of Service. There are no subscription plans or paid priority queues.
1. Publication fixes the terms; acceptance commits the work
A post’s base Reward and performance-bonus terms are taken from the terms in force at its own timestamp. A delay does not substitute a newer rate. Publishing does not reserve funding or guarantee acceptance: an offer can stop, funding can run out, and a Drop can close or fill before a post is accepted. The Program Rules explain those conditions and the treatment of timely Drop requests.
Once a post is accepted, its processing charge already covers delivery and the five-day review. A later empty Wallet, refund, or stopped program does not undo that commitment. The APP grants its own Reward; Earnesty relays the instruction.
The review is due five days after the post’s timestamp, with the ordinary daily sweep running within a day of that mark. It re-checks the post’s public availability, and its recorded Disclosure and placement. The platform’s own paid-partnership label is recorded and is not part of this check. Any performance bonus uses the post’s public counts—views, likes, replies, reposts, quotes and bookmarks—ranked against the APP’s recent posts on that platform, within the maximum and limits described in the Program Rules. We never record who interacted.
The counts are those available when the review runs. A delayed review cannot promise to reconstruct the counts that would have been available earlier. Missing platform evidence follows the error and retry path; it is not proof that a USER removed a disclosure.
2. The same verification service for everyone
Every APP receives the same mechanical checks and processing priority. We do not sell a faster queue.
- USERs can ask us to check their posts and use the supported URL fallback, subject to operational limits.
- We also run daily discovery for posts USERs forgot to check, subject to available funding and the bounded discovery process.
- Funding gates new acceptance only. Accepted work continues through delivery and review without another purchase.
- Suspected fraud or abuse can place eligibility and new grants on hold under the Acceptable Use Policy. Holds never depend on sentiment.
The Billing Terms state the processing rate and what it covers. We do not promise unlimited searches, and do not charge for checks that yield no Accepted Validation within the operational limits.
3. Timing and availability
We do not offer a contractual latency or uptime target under this document. Verification and recovery depend in part on Supported Platform APIs and the APP’s reward endpoint. We work to process requests promptly, but neither the five-day review schedule nor a displayed status promises an exact completion instant during an outage.
Any separately agreed service levels must be stated in a written agreement. They do not change the participation or reward rules.
4. What we cannot control
Verification or delivery can be delayed or prevented by:
- Supported Platform outages, rate limits, access restrictions, or changes to APIs and policies.
- Posts that are deleted, private, or otherwise unavailable to the platform API.
- The APP’s reward endpoint being unavailable or its own reward delivery being delayed.
- Scheduled or emergency maintenance, cloud outages, and other events outside our reasonable control.
A post failing a qualification check is not a service outage. A platform request failing, or omitting evidence needed to decide a check, is a validation error and follows the ordinary retry path.
5. Recovery and remedies
We report material degradation and incidents on the status page while they are happening, explain the resolution, and publish a post-incident note for an incident that materially affects verification for more than four hours.
We retry interrupted work through the ordinary recovery process and retain the records needed to reconcile accepted work. We do not treat an empty Wallet as grounds to abandon accepted Rewards or their reviews. A retry must not produce a duplicate processing charge or Reward.
Recovery is subject to the evidence a platform still makes available. We do not promise historical engagement counts or access to deleted content, and we do not describe delayed review as necessarily producing the same bonus as an earlier review.
There is no automatic outage-credit schedule. We may offer goodwill credits case by case, and separate written agreements may provide their own remedies. Unused Purchased Credits remain refundable at any time under the Refund Policy, whether or not an outage occurred. You may stop the program without a subscription cancellation penalty; accepted obligations continue under the Terms of Service. Nothing here reduces mandatory rights or remedies in a separate written agreement.
6. Status information
Current service information is available at status.earnesty.app.
A USER’s rewards page serves a different purpose: it shows available offers, current earning eligibility, the cooldown, Reward history, verification results, and possible performance bonuses. It shows current availability, not a reservation of funding or a Drop place.
7. How this fits with the agreement
The warranty disclaimers and liability provisions in the Terms of Service apply. This document does not narrow the obligations to complete accepted work and resolve timely Drop requests described there.
We may update this commitment. Before materially narrowing it, we give APPs at least 30 days’ notice by email. Changes do not reach work already accepted.
Contact Us
For service questions or an outage report, contact hello@earnesty.app.